文章摘要
胡文发,何新华.大型呼叫中心的声舒适度影响因素及其声压级阈值研究[J].声学技术,2019,(1):62~66
大型呼叫中心的声舒适度影响因素及其声压级阈值研究
The sound level threshold and impact factors of acoustic comfort in a huge calling center
投稿时间:2017-11-12  修订日期:2018-01-03
DOI:10.16300/j.cnki.1000-3630.2019.01.010
中文关键词: 呼叫中心  声舒适度  影响因素  室内噪声  声压级阈值
英文关键词: call center  acoustic comfort index (ACI)  impact factors  indoor noise  threshold of sound pressure level
基金项目:国家自然科学基金项目(71371145,71473162,71102043)
作者单位E-mail
胡文发 同济大学经济与管理学院, 上海 200092 wenfahu@tongji.edu.cn 
何新华 上海海事大学经济管理学院, 上海 201306  
摘要点击次数: 332
全文下载次数: 160
中文摘要:
      为改善大型呼叫中心声舒适度,通过大量的问卷调查和统计回归分析,找出室内声音的主要来源,发现声舒适度评价与员工性别无关,但受工作时段的影响较大。通过对调查数据的进一步分类统计,发现其声舒适度与噪声评分、工作影响和健康影响等存在强相关性。结合现场声学测量,归纳出主观噪声评分与室内声压级之间的相关性,提出了大型呼叫工作人员可接受的合理声压级阈值,对改善大型呼叫中心的声舒适度提出建议。
英文摘要:
      In order to improve indoor acoustic comfort in a huge call center, an extensive questionnaire survey is carried out. By statistical regression analysis of the data, all main sound sources in this call center are identified, and it is found that the evaluation of acoustic comfort has nothing to do with the gender of the staff, but is greatly affected by the working period. Through the further classification and statistics of the survey data, it is found that the acoustic comfort is closely related to the subjective noise perception and the impacts on work and health. By measuring the indoor sound pressure levels of different work shifts, the correlation between subjective noise perception and indoor sound pressure level is summed up, and an acceptable threshold of sound pressure level is recommended as a key suggestion to improve the acoustic comfort in a call center.
查看全文   查看/发表评论  下载PDF阅读器
关闭
function PdfOpen(url){ var win="toolbar=no,location=no,directories=no,status=yes,menubar=yes,scrollbars=yes,resizable=yes"; window.open(url,"",win); } function openWin(url,w,h){ var win="toolbar=no,location=no,directories=no,status=no,menubar=no,scrollbars=yes,resizable=no,width=" + w + ",height=" + h; controlWindow=window.open(url,"",win); } &et=B5DC8C12E1BC30288130353AEC51DE128C73788743D1699B60BF7DED4EC94E0CEB7863FD754DF4F65B6BE3F2EBFDCD53C2E776F205A53031193E9157C03C7577B2FBD860D9F7DDAFBF46D9804B9CE48729427F1956F2C24AAAECEEC32A0D91B6&pcid=5B3AB970F71A803DEACDC0559115BFCF0A068CD97DD29835&cid=84529CA2B2E519AC&jid=DDCFCD5ACE1B1E5A6D46213553C850CA&yid=B6351343F4791CA3&aid=&vid=&iid=CA4FD0336C81A37A&sid=95D537AC89B28832&eid=5C3443B19473A746&fileno=20190110&flag=1&is_more=0">